Lead your market with human-centered GenAI.
In the AI era, we’re still Team Human.
Experience 3.0 is here.
Now is the moment to strategically reinvent your product or service.
GenAI is transforming every customer/user experience. This sprint answers a critical question: how will you use GenAI to create a differentiated experience for your customers? We will partner with you to strategically reinvent your experience and unlock a new era of competitive advantage.
OFFERINGS
Our team brings strategy, design, and machine learning expertise to deliver a powerful and realistic vision for a reinvented product or customer experience.
6 WEEKS
GenAI UX
Strategically reinvent your digital product
In the future, SaaS products won’t just just execute functionality; they will partner with users to solve their needs. Drive competitive advantage by transitioning your product to the partner as a product (PaaP) paradigm.
8 WEEKS
GenAI CX
Strategically reinvent your service
In the future, customers will be continuously supported as they go through their journey. Redefine what it means to be “best-in-class” by centering your customer experience around an AI partner.
PART 1 Build a needs-based strategy to narrow focus and widen impact.
Many companies are focused on narrow use cases and running panicked proof of concepts. We believe in a more strategic approach. We look across your entire experience and find the right role to play for your AI partner. We test functionality across every problem area to craft a valuable strategy.
Output: • Needs Map • Concept test results • Experience Strategy •
PART 2 Design a vision & roadmap for your AI-reinvented experience.
We bring your future CX/UX to life, vividly illustrating the power of a partner-based interaction. We leave you with a clear roadmap, made up of the AI features that will delight customers most.
Output: • Horizon 2 Vision • Horizon 1 Roadmap •
PART 3 Prepare for production by blueprinting MVP features.
Based on the test results and feasibility criteria, we plan the rollout of the reinvented AI product/customer experience. We define the MVP features and outline critical factors, including technical architecture, data sources, risks/limitations, and privacy/security.
Output: • MVP blueprints •
